NHS England has been alerted to a recent incident where a patient was contacted by someone claiming to work at Bradford on Avon Health Centre in Wiltshire. The caller stated that the patient’s prescription was ready for collection and could be delivered if debit / credit card payment details were provided. The patient was further advised that he needed to pay an additional cost following a change that had been made to the prescription.
If you experience any similar requests for payment or have any concerns that you may have been targeted, as the neither the surgery or pharmacy will ask for this information, please contact the police via Action Fraud on telephone number 0300 123 2040 or text phone 0300 123 2050. For further details on Action Fraud, please visit www.actionfraud.police.uk
WE ARE NOW OFFERING ON LINE APPOINTMENTS AND PRESCRIPTIONS
YOU CAN NOW BOOK APPOINTMENTS 'ON LINE' CLICK ON THE APPOINTMENT TAB ABOVE FOR MORE INFORMATION ON HOW TO USE THIS SERVICE
YOU CAN ALSO ORDER YOUR PRESCRIPTIONS 'ON LINE' AND FOR PATIENTS WHO ALREADY USE THIS SERVICE THERE ARE CHANGES TO THE WAY YOU ORDER THEM 'ON LINE' PLEASE CLICK ON THE PRESCRIPTION TAB FOR MORE INFORMATION
Patient Participation Group
The Three Swans Surgery is very proud to have a Patient Participation Group. The Group meets approximately four times per year and organises educational events and helps the surgery by offering their opinion on ways we can maintain our high standard of service.
We are always looking for new members to join our Patient Participation Group and or our e-mail Patient Reference Group. For more information look under 'Patient Group' under Further Information.
Following the recent changes in the GP contract practices are under a lawful obligation under the Health and Social Care Act to provide patient data to the Health and Social Care Information Centre (HSCIC) (ie where national research is being undertaken). We are also obliged under the Data Protection Act to protect your data. It is important you are aware of these changes in the law. We have not provided blanket approval for extract of patient data from our clinical systems and consider each request on its merit. The information provided may be used in research to improve future health or to improve the functioning of the health service. You may choose to opt out of providing data by contacting reception.
For more information please visit the links below and see under 'Further Information'
The Health and Social Care Information Centre is the national data, information and technology resource for the health and care system, and plays a fundamental role in driving better care, better services and better outcomes for patients.
The Three Swans Surgery is now regulated by the
Care Quality Commission
to provide care.
Please see under 'Further Information' to
find out more about CQC
(Site updated 09/12/2013)