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Noticeboard

 

—— SURGERY NEWS——

We would like to inform all our patients that sadly due to personal reasons our Practice Manager, Charlotte Gilbert, has decided to take early retirement. Charlotte has worked at the surgery for over 18 years, starting on reception when everything was still on paper! working her way up to be our Practice Manager. Charlotte will be leaving at the end of February 2016. The Partners are pleased to announce that they have now appointed a new Practice Manager, who will start on Monday 22 February 2016

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LIFT INSTALLATION

For the benefit of our patients, especially those with poor mobility, the surgery will be installing a patient lift. This has also given us the opportunity to make other improvements to the surgery by changing the downstairs waiting room, the reception area and the first floor.  

Unfortunately due to the amount of work involved this will cause some disruption. However as much of the work will be done at weekends, we hope to keep the distruption to a minimum.

The lift is now operational and we look forward to the work being completed by the end of the February 2016.

 

NHS ENGLAND LETTER

Please be aware you  may receive a letter from NHS England asking you to respond to them to let them know you are still living at your current address.

Please respond as if you do not you may be deducted from our patient register and have to re-register with us.

Thank you

 

WOULD YOU LIKE A TEXT MESSAGE REMINDER?

Please complete the consent form, from the list under 'Further Information' below, and we will send you a text message reminder  of your appointment.

            

 

 

 

 

 

FLU VACCINATIONS ARE STILL AVAILABLE 

IF YOU ARE AGED 65 OR OVER OR IN AN 'AT RISK'

CATERGORY PLEASE CONTACT RECEPTION (AFTER

2PM) TO BOOK YOUR FLU VACCINATION

APPOINTMENT

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---ANNOUNCEMENTS---

NEW STAFF

We are very pleased to annouce the arrival of Dr Michele Giorgi who will replace Dr Bond from 1 October 2015. Dr Giorgi is a newly qualified GP, who trained locally in Salisbury, most recently having been working at Harcourt Medical Practice. We are very excited to have been able to get him on board and really look forward to working with him. He comes highly recommended and we are sure he will be a hugely valuable member of our team for years to come.

We would like to welcome our new business manager, Mr Peter Hicks. We are sharing Peter with two other surgeries, Endless Street and St Ann Street and to also welcome our new receptionist, Debbie, who has joined our reception team.

CARERS AWARD

We are very proud to have been awarded a GOLD PLUS AWARD from the Wiltshire Investors in Carers GP accreditation scheme for our work with Carers for 2014-2015. 

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 DATA SHARING

Your health record and sharing of information

 

Your health record includes your medical history, details about your medication and any allergies you may have.

 

At a time of emergency or crisis it’s important that clinicians can securely access your recent medical history so that they can understand the best way to help you. 

 

This means that if you need to see an out of hours doctor, Access to Care, Wiltshire Community Health Services or require treatment at an acute hospital for example, your health records can be quickly and easily accessed by clinicians to help tailor the medical support you need.

 

Your information will only be shared with other healthcare services if you give your explicit consent.

 

You will only be asked to share your medical information if the clinician feels it will benefit your care.

 

If you don’t want a clinician from another healthcare service to be able to view your health record, you can say so at the point at which the clinician asks you.

 

Your information will only be used by the clinician to help determine the most appropriate medical support for you. Your health records won’t be shared with any other organisation or used for any non-clinical need.

If you have any concerns or need further information, please speak with your prac­tice or contact Wiltshire Clinical Commis­sioning Group on: WCCG.info@nhs.net

 

Patient Advice and Liaison Service: 0300 123 2103

 

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E-MAILS

Please be aware we are unable to respond to clinical matters via e-mail.

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FRIENDS AND FAMILY TEST

We hope you will spend a few moments completing our Friends and Family Test (see under quick links) as we are always looking for ways to improve our service to all of our patients and your feedback is important to us 

January Results

Please click on the link below to see the full results, patients comments and response from the surgery

January 2016 Friends and Family Test Results

 

Thank you to everyone for completing our Friends and Family Test form

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ON LINE SERVICES

You can now book and cancel your appointments and order your repeat presriptions 'ON LINE' 

Please click on the links below 

 

 

  

While using SystmOnline to book an appointment or order your repeat medication you will now be able to access  your Summary Care record for allergies and medication

If you wish to have access to SystmOnline please call in to reception with valid identification, such as a photo driving licence, passport or bus pass and proof of residency, such as a utility bill, and complete our Access online form

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STATEMENT OF INTENT

IT/ELECTRONIC PATIENT RECORDS

STATEMENT OF INTENT FOR

THREE SWANS SURGERY 

 

New contractual requirements came into force from 1st April 2015 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-

 

  1. Referral Management

  2. Electronic Appointment Booking

  3. On line Booking of repeat prescriptions

  4. Summary Care Record

  5. GP2GP transfers

  6. Patient Access to the detailed information from the medical record.

 

The Three Swans Surgery now offer to our patients all of the requirements under the GP contract relating to IT developments and are working closely with our Clinical System Suppliers to allow patients to access the detailed information from their medical record. It is our intention to have this development available to our patients by 31st March 2016.

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PATIENT PARTICIPATION GROUP

ANNUAL REPORT 2014/2015 IS NOW AVAILABLE   

Please click on the link below

PPG ANNUAL REPORT MARCH 2015

The Three Swans Surgery is very proud to have a Patient Participation Group. The Group meets approximately four times per year and organises educational events and helps the surgery by offering their opinion on ways we can maintain our high standard of service.

We are always looking for new members to join our Patient Participation Group and or our e-mail Patient Reference Group. For more information look under 'Patient Group' under Further Information. 

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The Three Swans Surgery is now regulated by the

Care Quality Commission to provide care.

Please see under 'Further Information' to find out more about CQC

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(Site updated 11/02/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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