WE WILL BE CLOSED ON
13 JUNE 2017
DUE TO STAFF TRAINING
Please do not telephone the surgery on this day –
If you have an urgent medical need our phone lines will be diverted to a receptionist at three chequers medical practice – St Ann Street Branch, where you can be added onto an emergency triage list for a doctor to call you back. Please be aware that there may be a delay.
Alternatively call 111 for advice or 999 if an emergency
The Three Swans Merger
We merged with Endless Street and St Ann Street Surgeries on
1st April 2017 to become
The Three Chequers Medical Practice.
Please click on the link below for more information
Three Chequers Merger information
As the project progresses we will endeavour to keep all our patients informed and there will be opportunities for consultation on the services and facilities that we hope to provide
DISTANT SHORES CALLING!!!!
It is with great sadness we have to announce the departure of Dr Gareth Dawe in June. He has been with us for nearly 10 years, starting as a Registrar, going on to become a Partner and very valued member of the team.
He is fulfilling a dream to return to New Zealand, where he has lived in the past, and to share the experience with his 3 young children. Dr Dawe will be relocating to the North of the island in the Bay of Plenty in July. He has been lucky enough to be offered a job in a beach-side Practice along with his wife. What a great adventure for them all!!!! We hope you will join us in wishing them every happiness and success.
Although Dr Dawe is very excited about this new chapter in his life , he is also very sad to be leaving behind his work colleagues and patients, who have made his last 10 years at the Three Swans Surgery so rewarding.
He is very grateful and feels very lucky to have worked in such a fantastic surgery.
WE WISH HIM AND HIS FAMILY ALL THE BEST
Have you lost your Partner? Are you on your own?
Would you like to join like-minded people in a similar situation for coffee/tea, cake and a chat?
The next coffee morning will be on:
SATURDAY (TBC) (10-11.30am) at the Surgery
If you would be interested, please give your contact details to Reception
CARERS' COFFEE MORNING
Are you a Carer? Come along and join us for a tea/coffee, cake and a chat.
The next coffee morning will be held on:
PATIENT ONLINE ACCESS
Please see that we are now offering Patient Online Access to access your medical record. Please see our page "Online Services" under Further Information for details.
We are very proud to have been awarded a GOLD PLUS AWARD from the Wiltshire Investors in Carers GP Accreditation Scheme for our work with Carers for 2015-2016.
NEXT PPG MEETING:
N.B. CHANGE OF DATE: Monday 26th June 6.30pm
at Three Swans Surgery
We will be discussing the proposed merger of the PPG now that we have merged with St Ann Street and Endless Street Surgeries to become The Three Chequers Medical Practice.
PLEASE LET RECEPTION KNOW IF YOU WOULD LIKE TO ATTEND
Accountable Named GP
In line with our contractual requirements all of our patients, as of 30th June 2015, have been allocated a named, accountable GP.
What does 'Accountable' mean:
Your named accountable GP will oversee the co-ordination of your care amongst the other health professionals.
Does this mean that my named accountable GP will take 24 hour responsibility for my care:
No, the named accountable GP will not take 24 hour responsibility for your care, your named GP will purely oversee the care that you receive.
Does this mean that I have the right to see my named GP every time I book an appointment:
No, a patient can express who they would like to see, however, this may not always be possible due to appointment availability with that GP.
Can patients still see any GP they wish:
Yes, a patient can continue to see any GP they wish as they currently do.
Will I be informed in writing who my accountable named GP is:
No, your Practice does not have to inform you in writing. We have added the information to patients who have a repeat prescription. If you would like to know who your named GP is then please contact the practice.
Can I change my named accountable GP:
Yes, just ask at reception and they will help you with this
Your health record and sharing of information
Your health record includes your medical history, details about your medication and any allergies you may have.
At a time of emergency or crisis it’s important that clinicians can securely access your recent medical history so that they can understand the best way to help you.
This means that if you need to see an out of hours doctor, Access to Care, Wiltshire Community Health Services or require treatment at an acute hospital for example, your health records can be quickly and easily accessed by clinicians to help tailor the medical support you need.
Your information will only be shared with other healthcare services if you give your explicit consent.
You will only be asked to share your medical information if the clinician feels it will benefit your care.
If you don’t want a clinician from another healthcare service to be able to view your health record, you can say so at the point at which the clinician asks you.
Your information will only be used by the clinician to help determine the most appropriate medical support for you. Your health records won’t be shared with any other organisation or used for any non-clinical need.
If you have any concerns or need further information, please speak with your practice or contact Wiltshire Clinical Commissioning Group on: WCCG.firstname.lastname@example.org
Patient Advice and Liaison Service: 0300 123 2103
Please be aware we are unable to respond to clinical matters via e-mail.
FRIENDS AND FAMILY TEST
We hope you will spend a few moments completing our Friends and Family Test (see under quick links) as we are always looking for ways to improve our service to all of our patients and your feedback is very important to us.
March 2017 Results
Please click on the link below to see the full results, patients comments and response from the surgery
Thank you to everyone for completing our Friends and Family Test form
ON LINE SERVICES
You can now book and cancel your appointments and order your repeat prescriptions
While using SystmOnline to book an appointment or order your repeat medication you will now be able to access your Summary Care record for allergies and medication
If you wish to have access to SystmOnline please call in to reception with valid identification, such as a photo driving licence, passport or bus pass and proof of residency, such as a utility bill, and complete our Access online form
STATEMENT OF INTENT
IT/ELECTRONIC PATIENT RECORDS
STATEMENT OF INTENT FOR
THREE SWANS SURGERY
New contractual requirements came into force from 1st April 2015 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-
Electronic Appointment Booking
On line Booking of repeat prescriptions
Summary Care Record
Patient Access to the brief information from the medical record.
The Three Swans Surgery now offer to our patients all of the requirements under the GP contract relating to IT developments and are working closely with our Clinical System Suppliers to enable patients to access the detailed information from their medical record.
The Three Swans Surgery is now regulated by the
Care Quality Commission to provide care.
Please see under 'Further Information' to find out more about CQC
(Site updated 18/05/2017)