Three Swans Surgery is proposing to merge with Endless Street Surgery and St Ann Street Surgery in April 2017. The aim of the merger is to enable the three surgeries to provide more and improved services to our patients with the ultimate objective being the construction of a new purpose built primary care centre to replace the St Ann Street and Endless Street properties
The majority of the changes in April 2017 will be in the way the administrative support for the practices is organised and as a patient you should notice very little change. You will still ring the same phone number for the surgery, talk to the same receptionist and see your usual GP in your usual building.
We are hoping to be able to buy a piece of land In Harnham to construct our new building but at the moment we are in the early stages of negotiation with Salisbury City Council, the owners of the land. If we are fortunate enough to be able to build a brand new surgery, we will still retain the Three Swans Surgery in the centre of Salisbury. We intend that patients from all three surgeries then will be offered the choice of seeing their own doctor either at the new site or at Three Swans.
As the project progresses we will endeavour to keep all our patients informed and there will be opportunities for consultation on the services and facilities that we hope to provide
Have you lost your Partner? Are you on your own?
Would you like to join like-minded people in a similar situation for coffee/tea, cake and a chat?
The next coffee morning will be on:
Saturday 6th May (10-11.30am) at the Surgery
If you would be interested please give your contact details to Reception
CARERS' COFFEE MORNING
Are you a Carer? Come along and join us for a tea/coffee, cake and a chat.
The next coffee morning will be held on
SATURDAY 8th APRIL (9-11.00AM) AT THE SURGERY
PATIENT ONLINE ACCESS
Please see that we are now offering Patient Online Access to access your medical record. Please see our page "Online Services" under Further Information for details.
We are very proud to have been awarded a GOLD PLUS AWARD from the Wiltshire Investors in Carers GP Accreditation Scheme for our work with Carers for 2015-2016.
NEXT PPG MEETING:
WEDNESDAY 1ST MARCH (6.30PM) AT THE SURGERY
WE WILL HEAR FROM HEALTHWATCH WILTSHIRE ABOUT THEIR ROLE IN LOCAL HEALTH AND SOCIAL CARE AND ALSO MANDY COOMBES, TEAM LEADER, ON SALISBURY'S 'HOSPICE AT HOME' SERVICE
PLEASE LET RECEPTION KNOW IF YOU WOULD LIKE TO ATTEND
Accountable Named GP
In line with our contractual requirements all of our patients, as of 30th June 2015, have been allocated a named, accountable GP.
What does 'Accountable' mean:
Your named accountable GP will oversee the co-ordination of your care amongst the other health professionals.
Does this mean that my named accountable GP will take 24 hour responsibility for my care:
No, the named accountable GP will not take 24 hour responsibility for your care, your named GP will purely oversee the care that you receive.
Does this mean that I have the right to see my named GP every time I book an appointment:
No, a patient can express who they would like to see, however, this may not always be possible due to appointment availability with that GP.
Can patients still see any GP they wish:
Yes, a patient can continue to see any GP they wish as they currently do.
Will I be informed in writing who my accountable named GP is:
No, your Practice does not have to inform you in writing. We have added the information to patients who have a repeat prescription. If you would like to know who your named GP is then please contact the practice.
Can I change my named accountable GP:
Yes, just ask at reception and they will help you with this
Your health record and sharing of information
Your health record includes your medical history, details about your medication and any allergies you may have.
At a time of emergency or crisis it’s important that clinicians can securely access your recent medical history so that they can understand the best way to help you.
This means that if you need to see an out of hours doctor, Access to Care, Wiltshire Community Health Services or require treatment at an acute hospital for example, your health records can be quickly and easily accessed by clinicians to help tailor the medical support you need.
Your information will only be shared with other healthcare services if you give your explicit consent.
You will only be asked to share your medical information if the clinician feels it will benefit your care.
If you don’t want a clinician from another healthcare service to be able to view your health record, you can say so at the point at which the clinician asks you.
Your information will only be used by the clinician to help determine the most appropriate medical support for you. Your health records won’t be shared with any other organisation or used for any non-clinical need.
If you have any concerns or need further information, please speak with your practice or contact Wiltshire Clinical Commissioning Group on: WCCG.email@example.com
Patient Advice and Liaison Service: 0300 123 2103
Please be aware we are unable to respond to clinical matters via e-mail.
FRIENDS AND FAMILY TEST
We hope you will spend a few moments completing our Friends and Family Test (see under quick links) as we are always looking for ways to improve our service to all of our patients and your feedback is very important to us.
January 2017 Results
Please click on the link below to see the full results, patients comments and response from the surgery
Thank you to everyone for completing our Friends and Family Test form
ON LINE SERVICES
You can now book and cancel your appointments and order your repeat prescriptions
While using SystmOnline to book an appointment or order your repeat medication you will now be able to access your Summary Care record for allergies and medication
If you wish to have access to SystmOnline please call in to reception with valid identification, such as a photo driving licence, passport or bus pass and proof of residency, such as a utility bill, and complete our Access online form
STATEMENT OF INTENT
IT/ELECTRONIC PATIENT RECORDS
STATEMENT OF INTENT FOR
THREE SWANS SURGERY
New contractual requirements came into force from 1st April 2015 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-
Electronic Appointment Booking
On line Booking of repeat prescriptions
Summary Care Record
Patient Access to the brief information from the medical record.
The Three Swans Surgery now offer to our patients all of the requirements under the GP contract relating to IT developments and are working closely with our Clinical System Suppliers to enable patients to access the detailed information from their medical record.
PATIENT PARTICIPATION GROUP
The Three Swans Surgery is very proud to have a Patient Participation Group. The Group meets approximately four times per year and organises educational events and helps the surgery by offering their opinion on ways we can maintain our high standard of service.
We are always looking for new members to join our Patient Participation Group and or our e-mail Patient Reference Group. For more information look under 'Patient Group' under Further Information.
The Three Swans Surgery is now regulated by the
Care Quality Commission to provide care.
Please see under 'Further Information' to find out more about CQC
(Site updated 23/02/2017)