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 Care quality commission report 2016

We had our inspection in July. Which was very positive. We received an overall "GOOD"

if you would like to read the report  please click the link below.

there are also copies in our waiting rooms.


We would like to announce, Dr Elizabeth Stanger,  Salisbury’s longest serving GP will be retiring from the Three Swans Surgery at the end of September.

Dr  Stanger first came to Salisbury as a junior doctor at Salisbury Infirmary and has been a key part of our medical community ever since.  For 34 years she has provided outstanding care to the patients of Salisbury and has been a wonderful colleague to those of us fortunate enough to work with her.

 We would like to wish her a very long and happy retirement.

We would also like to welcome Dr Nicholas Arnold who is a joining us as a Partner from the 4th October. We are sure he will bring a wealth of knowledge and experience to the partnership. 

Dr Helen Drayson who has been working at the surgery as a salaried doctor has also now become a partner.


Please be aware you  may receive a letter from NHS England asking you to respond to them to let them know you are still living at your current address.

Please respond as if you do not you may be deducted from our patient register and have to re-register with us.

Thank you



Please complete the consent form, from the list under 'Further Information' below, and we will send you a text message reminder  of your appointment.









Three Swans Surgery is proposing to merge with Endless Street Surgery and St Ann Street Surgery in April 2017. The aim of the merger is to enable the three surgeries to provide more and improved services to our patients with the ultimate objective being the construction of a new purpose built primary care centre to replace the St Ann Street and Endless Street properties


The majority of the changes in April 2017 will be in the way the administrative support for the practices is organised and as a patient you should notice very little change. You will still ring the same phone number for the surgery, talk to the same receptionist and see your usual GP in your usual building.


We are hoping to be able to buy a piece of land In Harnham to construct our new building but at the moment we are in the early stages of negotiation with Salisbury City Council, the owners of the land. If we are fortunate enough to be able to build a brand new surgery, we will still retain the Three Swans Surgery in the centre of Salisbury. We intend that patients from all three surgeries then will be offered the choice of seeing their own doctor either at the new site or at Three Swans.


As the project progresses we will endeavour to keep all our patients informed and there will be opportunities for consultation on the services and facilities that we hope to provide



                        WIDOW/WIDOWERS GROUP

Are you on your own!!

Would you like to join like-minded people in a similar situation for Coffee/Tea and a Chat?

The next coffee morning will be on


Saturday 28th January 10-11.30am 


If you would be interested please give your contact details to Reception .



From Wednesday 25th May we will be having a CAB CLINIC.

Held here at the Surgery every other Wednesday morning. An adviser will come to chat to our patients. If you think this could help you and you would like some advice, ring or come to Reception to book an appointment.


Are you a carer? come along and join us for a coffee and a chat.

The next coffee morning will be held on



Please see that we are now offering Patient Online Access to access your medical record. Please see our page "Online Services" under Further Information for details.




We are very proud to have been awarded a GOLD PLUS AWARD from the Wiltshire Investors in Carers GP Accreditation Scheme for our work with Carers for 2015-2016. 





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Accountable Named GP

In line with our contractual requirements all of our patients, as of 30th June 2015,  have been allocated a named, accountable GP.

 What does 'Accountable' mean:

Your named accountable GP will oversee the co-ordination of your care amongst the other health professionals.

 Does this mean that my named accountable GP will take 24 hour responsibility for my care:

No, the named accountable GP will not take 24 hour responsibility for your care, your named GP will purely oversee the care that you receive.

 Does this mean that I have the right to see my named GP every time I book an appointment:

No, a patient can express who they would like to see, however, this may not always be possible due to appointment availability with that GP.

Can patients still see any GP they wish:

Yes, a patient can continue to see any GP they wish as they currently do.

Will I be informed in writing who my accountable named GP is:

No, your practice does not have to inform you in writing. we have added the information to patients who have a repeat prescirption   If you would like to know who your named GP is then please contact the practice.

Can I change my named accountable GP:

Yes, just ask at reception and they will help you with this 



Your health record and sharing of information


Your health record includes your medical history, details about your medication and any allergies you may have.


At a time of emergency or crisis it’s important that clinicians can securely access your recent medical history so that they can understand the best way to help you. 


This means that if you need to see an out of hours doctor, Access to Care, Wiltshire Community Health Services or require treatment at an acute hospital for example, your health records can be quickly and easily accessed by clinicians to help tailor the medical support you need.


Your information will only be shared with other healthcare services if you give your explicit consent.


You will only be asked to share your medical information if the clinician feels it will benefit your care.


If you don’t want a clinician from another healthcare service to be able to view your health record, you can say so at the point at which the clinician asks you.


Your information will only be used by the clinician to help determine the most appropriate medical support for you. Your health records won’t be shared with any other organisation or used for any non-clinical need.

If you have any concerns or need further information, please speak with your prac­tice or contact Wiltshire Clinical Commis­sioning Group on:


Patient Advice and Liaison Service: 0300 123 2103




Please be aware we are unable to respond to clinical matters via e-mail.



We hope you will spend a few moments completing our Friends and Family Test (see under quick links) as we are always looking for ways to improve our service to all of our patients and your feedback is important to us 

December 2016 Results

Please click on the link below to see the full results, patients comments and response from the surgery

December 2016 Friends and Family Results

Thank you to everyone for completing our Friends and Family Test form




You can now book and cancel your appointments and order your repeat presriptions 'ON LINE' 


While using SystmOnline to book an appointment or order your repeat medication you will now be able to access  your Summary Care record for allergies and medication

If you wish to have access to SystmOnline please call in to reception with valid identification, such as a photo driving licence, passport or bus pass and proof of residency, such as a utility bill, and complete our Access online form







New contractual requirements came into force from 1st April 2015 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-


  1. Referral Management

  2. Electronic Appointment Booking

  3. On line Booking of repeat prescriptions

  4. Summary Care Record

  5. GP2GP transfers

  6. Patient Access to the brief information from the medical record.


The Three Swans Surgery now offer to our patients all of the requirements under the GP contract relating to IT developments and are working closely with our Clinical System Suppliers to enable patients to access the detailed information from their medical record. 




The Three Swans Surgery is very proud to have a Patient Participation Group. The Group meets approximately four times per year and organises educational events and helps the surgery by offering their opinion on ways we can maintain our high standard of service.

We are always looking for new members to join our Patient Participation Group and or our e-mail Patient Reference Group. For more information look under 'Patient Group' under Further Information. 


The Three Swans Surgery is now regulated by the

Care Quality Commission to provide care.

Please see under 'Further Information' to find out more about CQC



(Site updated 16/01/2017)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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