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Noticeboard

 

—— SURGERY NEWS——

We would like to inform all our patients that sadly due to personal reasons our Practice Manager, Charlotte Gilbert, has decided to take early retirement. Charlotte has worked at the surgery for over 18 years, starting on reception when everything was still on paper! working her way up to be our Practice Manager. Charlotte will be leaving at the end of March 2016. The Partners are pleased to announce that they have appointed a new Practice Manager,        Pam Iles who is now in post.

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LIFT INSTALLATION

For the benefit of our patients, especially those with poor mobility, the surgery have installed a patient lift. This has also given us the opportunity to make other improvements to the surgery by changing the downstairs waiting room, the reception area and the first floor. 

 Thank you to everyone for your patience and understanding while this work was undertaken.

Your comments and feedback about these changes would be very welcome

 

NHS ENGLAND LETTER

Please be aware you  may receive a letter from NHS England asking you to respond to them to let them know you are still living at your current address.

Please respond as if you do not you may be deducted from our patient register and have to re-register with us.

Thank you

 

WOULD YOU LIKE A TEXT MESSAGE REMINDER?

Please complete the consent form, from the list under 'Further Information' below, and we will send you a text message reminder  of your appointment.

            

 

 

 

 

RECENT MEDIA NEWS REGARDING INFO RE DATA SHARING THROUGH GOOGLE

 

THIS IS NOT LOCAL SURGERIES/ HOSPITALS

 

 

DeepMind announced in February that it was developing a software in partnership with NHS hospitals to alert staff to patients at risk of deterioration and death through kidney failure.

 

Under the data-sharing agreement, Google DeepMind will have access to information about patients treated at the Royal Free, Barnet and Chase Farm hospitals in London for the past five years and until 2017.This is for research purposes only.

 

 

CARERS' COFFEE MORNINGS

We are holding our First Carers' Coffee Morning on Saturday 14th May from 9.00-11.00am. at the surgery. We are hoping to hold these monthly depending on attendance. Please feel free to pop along, with or without the person you care for. You would be very welcome to join us for coffee, cake and a chat.

*NEW* PATIENT ONLINE ACCESS

Please see that we are now offering Patient Online Access to access your medical record. Please see our page "Online Services" under Further Information for details.

 

 ---ANNOUNCEMENTS---

NEW STAFF

We are very pleased to announce the arrival of Dr Michele Giorgi who will replace Dr Bond from 1 October 2015. Dr Giorgi is a newly qualified GP, who trained locally in Salisbury, most recently having been working at Harcourt Medical Practice. We are very excited to have been able to get him on board and really look forward to working with him. He comes highly recommended and we are sure he will be a hugely valuable member of our team for years to come.

We would like to welcome our new business manager, Mr Peter Hicks. We are sharing Peter with two other surgeries, Endless Street and St Ann Street and to also welcome our new receptionist, Debbie, who has joined our reception team.

We would also now like to welcome our new practice manger Mrs Pam Iles.

CARERS AWARD

We are very proud to have been awarded a GOLD PLUS AWARD from the Wiltshire Investors in Carers GP accreditation scheme for our work with Carers for 2014-2015. 

NEXT PPG AGM

WEDNESDAY 6 JULY AT 6.30PM

HERE AT THREE SWANS SURGERY

PLEASE LET RECEPTION KNOW IF YOU WOULD LIKE TO ATTEND

O1722 333548

THANK YOU

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Accountable Named GP

In line with our contractual requirements all of our patients, as of 30th June 2015,  have been allocated a named, accountable GP.

 What does 'Accountable' mean:

Your named accountable GP will oversee the co-ordination of your care amongst the other health professionals.

 Does this mean that my named accountable GP will take 24 hour responsibility for my care:

No, the named accountable GP will not take 24 hour responsibility for your care, your named GP will purely oversee the care that you receive.

 Does this mean that I have the right to see my named GP every time I book an appointment:

No, a patient can express who they would like to see, however, this may not always be possible due to appointment availability with that GP.

Can patients still see any GP they wish:

Yes, a patient can continue to see any GP they wish as they currently do.

Will I be informed in writing who my accountable named GP is:

No, your practice does not have to inform you in writing. we have added the information to patients who have a repeat prescirption   If you would like to know who your named GP is then please contact the practice.

Can I change my named accountable GP:

Yes, just ask at reception and they will help you with this 

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 DATA SHARING

Your health record and sharing of information

 

Your health record includes your medical history, details about your medication and any allergies you may have.

 

At a time of emergency or crisis it’s important that clinicians can securely access your recent medical history so that they can understand the best way to help you. 

 

This means that if you need to see an out of hours doctor, Access to Care, Wiltshire Community Health Services or require treatment at an acute hospital for example, your health records can be quickly and easily accessed by clinicians to help tailor the medical support you need.

 

Your information will only be shared with other healthcare services if you give your explicit consent.

 

You will only be asked to share your medical information if the clinician feels it will benefit your care.

 

If you don’t want a clinician from another healthcare service to be able to view your health record, you can say so at the point at which the clinician asks you.

 

Your information will only be used by the clinician to help determine the most appropriate medical support for you. Your health records won’t be shared with any other organisation or used for any non-clinical need.

If you have any concerns or need further information, please speak with your prac­tice or contact Wiltshire Clinical Commis­sioning Group on: WCCG.info@nhs.net

 

Patient Advice and Liaison Service: 0300 123 2103

 

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E-MAILS

Please be aware we are unable to respond to clinical matters via e-mail.

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FRIENDS AND FAMILY TEST

We hope you will spend a few moments completing our Friends and Family Test (see under quick links) as we are always looking for ways to improve our service to all of our patients and your feedback is important to us 

March Results

Please click on the link below to see the full results, patients comments and response from the surgery

March 2016 Friends and Family Test Results

Thank you to everyone for completing our Friends and Family Test form

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ON LINE SERVICES

You can now book and cancel your appointments and order your repeat presriptions 'ON LINE' 

Please click on the links below 

 

 

  

While using SystmOnline to book an appointment or order your repeat medication you will now be able to access  your Summary Care record for allergies and medication

If you wish to have access to SystmOnline please call in to reception with valid identification, such as a photo driving licence, passport or bus pass and proof of residency, such as a utility bill, and complete our Access online form

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STATEMENT OF INTENT

IT/ELECTRONIC PATIENT RECORDS

STATEMENT OF INTENT FOR

THREE SWANS SURGERY 

 

New contractual requirements came into force from 1st April 2015 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-

 

  1. Referral Management

  2. Electronic Appointment Booking

  3. On line Booking of repeat prescriptions

  4. Summary Care Record

  5. GP2GP transfers

  6. Patient Access to the brief information from the medical record.

 

The Three Swans Surgery now offer to our patients all of the requirements under the GP contract relating to IT developments and are working closely with our Clinical System Suppliers to enable patients to access the detailed information from their medical record. 

 

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PATIENT PARTICIPATION GROUP

ANNUAL REPORT 2014/2015 IS NOW AVAILABLE   

Please click on the link below

PPG ANNUAL REPORT MARCH 2015

The Three Swans Surgery is very proud to have a Patient Participation Group. The Group meets approximately four times per year and organises educational events and helps the surgery by offering their opinion on ways we can maintain our high standard of service.

We are always looking for new members to join our Patient Participation Group and or our e-mail Patient Reference Group. For more information look under 'Patient Group' under Further Information. 

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The Three Swans Surgery is now regulated by the

Care Quality Commission to provide care.

Please see under 'Further Information' to find out more about CQC

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(Site updated 05/05/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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