TO ORDER YOUR REPEAT PRESCRIPTION ON LINE
You can request your repeat prescriptions 'online' through our clinical system called 'SystemOne'
To use this way of ordering your prescriptions you will need a Username and Password. Please come to Reception with valid ID and proof of address to complete an application form.
Once you have these please follow the instructions below.
Instructions (once you have your username and password)
· You will still log in through the Surgery website www.3swanssurgery.nhs.uk click on ‘order your repeat prescription Online’.
· You will then be asked for your Username and Password details.
· On the home menu please select Current Prescriptions and follow the instructions.
Once logged in you will also see that you can book and/or cancel doctor appointments up to 5 weeks in advance.
Should you own an Apple iphone or ipad then you will find that a SystmOnline app is available to download from the iTunes app store (SystmOnline is the name of the app). This will give you all the benefits above without having to log in via the website.
If you are taking regular medication please place your order before 11.00am and allow at least 48 hours notice (excluding Bank Holidays and weekends) to ensure your prescription is ready for collection.Please be aware if you put your request in too early without a valid reason it will not be issued. Requests should be handed in no more than 7-10 days before it is due. If you are going away, going into hospital or any other reason for an early request, please add that information to the slip.
If you would like your prescription sent to a chemist, please allow an extra 24 hours to enable the chemist to process your prescription.
PUT IN BEFORE 11.00AM ON:-
READY FOR COLLECTION
AFTER 5.00PM ON:-
READY TO COLLECT FROM
* Prescriptions will be ready after 11.00 if collecting from our In House Pharmacy
URGENT PRESCRIPTIONS REQUIRED THE SAME DAY MUST BE RECEIVED BEFORE 11.00AM AND CLEARLY MARKED URGENT. THEY WILL BE READY FOR COLLECTION AFTER 5.00PM
WE REGRET WE CANNOT ACCEPT PRESCRIPTION REQUESTS OVER THE TELEPHONE
You can post in your request or fax it to us on 01722 503626.