TO ORDER YOUR REPEAT PRESCRIPTION ON LINE
You can request your repeat prescriptions 'online' through our clinical system called 'Systmone'
To use this way of ordering your prescriptions you will need a Username and Password. Please come to Reception where they will be able to issue you with your Username and Password. If you are unable to come in, please ring reception and we will arrange for this to be emailed to you. Once you have these please follow the instructions below.
Instructions (once you have your username and password)
· You will still log in through the Surgery website www.3swanssurgery.nhs.uk click on ‘order your repeat prescription Online’.
· You will then be asked for your Username and Password details.
· On the home menu please select Current Prescriptions and follow the instructions.
Once logged in you will also see that you can book/cancel doctor and/or nurse appointments up to 5 weeks in advance.
Should you own an Apple iphone or ipad then you will find that a SystmOnline app is available to download from the iTunes app store (SystmOnline is the name of the app). This will give you all the benefits above without having to log in via the website.
If you are taking regular medication please place your order before 11.00am and allow at least 48 hours notice (excluding Bank Holidays and weekends) to ensure your prescription is ready for collection.
If you would like your prescription sent to a chemist, please allow an extra 24 hours to enable the chemist to process your prescription.
PUT IN BEFORE 11.00AM ON:-
READY FOR COLLECTION
AFTER 3.00PM ON:-
READY TO COLLECT FROM
* Prescriptions will be ready after 11.00 if collecting from Three Swans Pharmacy
URGENT PRESCRIPTIONS REQUIRED THE SAME DAY MUST BE RECEIVED BEFORE 11.00AM AND CLEARLY MARKED URGENT. THEY WILL BE READY FOR COLLECTION AFTER 3.00PM
WE REGRET WE CANNOT ACCEPT PRESCRIPTION REQUESTS OVER THE TELEPHONE
Please use the e-mail form (click onto the link at the top of this page) to order your items on line or tick the items you require on your repeat medication form and place it in the box in reception. Alternatively, you can post in your request or fax it to us on 01722 503626
When checked and signed by the doctor, your prescription will be ready to collect from either reception or if you have enclosed a stamped addressed envelope, we will post back your prescription to you. Alternatively, we now have The Three Swans Pharmacy on the premises and most of the other chemists collect from the surgery every day. Please advise us by writing the chemist of your choice on your repeat slip/e-mail form every time you request a repeat prescription, if you would like it to go to a chemist.